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Terms and Conditions

Please take notice that by making a booking for an appointment with a massage therapist at karachi massage and Spa trading as Karachi Massage you are deemed to be agreeing to our Terms & Conditions and our Privacy Notice.

If you have booked online you also agree to attend the appointment you have booked. So that you understand our Terms and Conditions please take the time to read through this information carefully.


Should any client of Karachi Massage be deemed to be using inappropriate behaviour in any form towards our staff, both in front of the house and in the therapy rooms, they will be asked to leave immediately and no refund of appointment fees will be given. This shall apply to requests for sexual favours, or behaviour in a manner by which the therapist would feel intimidated or embarrassed. Bullying in any form will not be tolerated.

Clients who by any means try to book in the future after being requested to leave or banned, by using another name, using someone else to book for them etc., upon being recognised at the reception will be asked to leave immediately and no refund will be given for an unfulfilled appointment.


You can make an appointment with Karachi Massage & Spa trading as Karachi Massage in a variety of ways including online through our website, via Treatwell, or by purchasing vouchers occasionally offered through sites including Wowcher and Groupon, or by telephone, for a variety of appointment durations from 1 Hour to 2 Hours and a range of massage types.

Appointments made online or by telephone, either as a new client or for returning clients making use of the Loyalty Card benefits, must be paid in full at the point of booking to receive the advertised price reduction. Cancellations and Late Arrivals Conditions as below, still apply.

If you have booked via Treatwell, you will receive an email confirming all relevant details, if your booking is more than 2 days in advance you will also receive an email reminder from them 48 hours before your appointment.

If this is your first appointment at Karachi Massage you will receive a New Client Consultation Form before your appointment. Please take a few moments to complete this information as we will not be able to treat you without these details and completion on the day may be part of your appointment time. Clients are therefore advised to arrive 10 minutes early to complete this form. Returning clients are also asked to complete a brief update form regarding any changes in medication, medical treatments or in the current climate any contact with Covid 19.

During the ongoing coronavirus pandemic, customers of Karachi Massage & Spa trading as Karachi Massage are politely requested to wear face coverings at all times on the premises and to follow the guidelines set out by the government and implemented within the salon.

Because Karachi Massage & Spa trading as Karachi Massage takes all protocols as essential in the fight against coronavirus, we draw our customers’ attention to the 1-hour massage now lasting for 50 minutes contact time to allow for enhanced cleaning between clients in the therapy rooms. The 2-hour massage will consist of 1 hour and 50 minutes of contact time accordingly.


Cancellation Policy: 24 hours.

We require a minimum of 24 hours' notice if you find it necessary to cancel your appointment or you wish to reschedule it. Failure to attend an appointment with less than 24 hours' notice of cancellation will incur the full cost of your appointment. This is necessary as we will almost certainly not be able to fill your appointment slot at short notice, but we still, need to cover the cost of our therapists. Rescheduling with less than 24 hours' notice is not possible and will be charged at the full cost of the booking.

We would appreciate your assistance by cancelling as soon as possible if an unforeseeable event is potentially likely to prevent you from attending, maybe illness or the onset of severe weather conditions. 24 Hours’ notice of cancellation is still applicable.


your agreed appointment time and the duration of your treatment must be adhered to. We do understand that on occasion something may happen and you may arrive a little later or have to leave earlier than originally planned. Naturally, we appreciate that unforeseen circumstances can get in the way of your plans, but we are not able to make up for the missed time by over-running or adding any lost time to future appointments.

Karachi Massage & Spa trading as Karachi Massage cannot be held liable for time lost due to traffic incidents, roadworks or other delays. It is in the hands of the client to make appropriate plans for any unexpected eventualities which may impede their prompt arrival by allowing extra travelling time.

Should the client be delayed, the only time available for their treatment will be the time remaining, as it is not possible to over-run the time slot given other clients waiting in the reception area.

Clients are requested to keep in contact with reception if they are delayed. But if no contact is made, after 30 minutes the appointment will be marked as a no-show.


If the customer purchases a package of massage treatments at a reduced rate and finds the treatment unsuitable, an alternative massage treatment will be offered as the only alternative. The packages sold are non-refundable but may be changed within the relevant price range of alternatives.


All client information and clinical records will be safeguarded by VitraBeauty Salon Ltd trading Karachi Massage to remain confidential. We will not share, sell or distribute any of the information you provide to us without your consent unless required by law.

Consultations and client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.

So that we may prevent unauthorized access or disclosure, we make full use of security measures to protect your information from access by persons who are not authorized to see them and against unlawful processing, accidental loss, destruction and damage. We also have in place suitable physical, electronic and managerial procedures to safeguard and secure your data which we have collected online. We shall retain your data only for a reasonable period or as long as the law requires.

Each therapist working for Karachi Massage & Spa trading as Karachi Massage will have access to these records only for the duration of their employment with Karachi Massage and solely to ensure that they are provided with the most appropriate treatments.


i). Clients booking all or any beauty services advertised at any given time, which may include all types of facials, derma pen, microdermabrasion and dermaplaning, facial peels, Vitamin/Biotin injections, cellulite and inch loss treatments, or others, confirm that the salon and the beautician will not be responsible or liable if the result of the service is not as expected as it should be.

ii). All of our beauticians are fully qualified in the services which they carry out. Beauticians/cosmetologists at the salon are licensed professionals, and their advice for the plan of treatments, the benefits, and the pros and cons are based on experience and specific training. Such treatments, both individual or as part of a package, are given in good faith and the client thereby assents to the beautician applying necessary chemicals, solutions, creams, or injections as part of the service in their beauty treatment.

iii). The client understands that the results of these chemicals, solutions, creams, or injections may vary from one person to another.

iv). If the customer chooses to purchase a package of treatments at a reduced rate and finds the treatment unsuitable, an alternative treatment or a massage service will be offered as the only alternative.

v). Please inform your beautician of any medical conditions including pregnancy before booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable for certain treatments. A client consultation form must be completed on your first visit to ensure your safety. Clients must inform the salon if anything changes to their personal information or medical history.


All therapists at Karachi Massage & Spa trading Karachi Massage are qualified and are covered by professional and public indemnity insurance for the therapies that they provide.

Because of the nature of massage therapy and the necessity for close contact, all Karachi Massage practitioners will maintain high standards of personal hygiene and our clients are politely requested to ensure that maintain a high standard of personal hygiene. Clients are reminded that if they are not wearing underwear, this is not acceptable for a salon environment and they must be suitably clothed.

Should one of our therapists be unwell, suffering from a cold or infection or general ill health, they will not be allowed to attend the area for their work because of the risk of cross-contamination. This may result in Karachi Massage contacting you to inform you of the circumstances at the earliest opportunity to offer alternative suitable arrangements.

Clients are equally advised not to attend for a massage if they are unwell, suffering from a cold or infection or generally ill health, if in doubt please reschedule at least 24 hours before your appointment time as a shorter cancellation time will still apply, as per our Cancellation Policy. Please contact Karachi Massage by phone during business hours at the earliest opportunity to rearrange your appointment, or out of hours by email at info@massagekarachi.com or by leaving us a text message on our mobile phone number 0300 0000000.

Clients below the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give their written permission before the agreed massage plan can be performed and will be required to countersign the New Client Consultation Form. They will be requested to remain in the room during the appointment so that they shall be present throughout the treatment.

Karachi Massage & Spa trading as Karachi Massage retains the right to refuse any treatment if a client is physically or verbally abusive towards any therapist, demonstrates inappropriate, aggressive or sexual behaviour or does not wear appropriate levels of underwear. Such behaviour will result in a ban from Karachi Massage and may potentially result in criminal proceedings.

Karachi Massage & Spa trading as Karachi Massage provides massage therapy and bodywork in a variety of forms, but none of these bodywork therapies is a substitute for professional medical care or counselling. None of the therapists at Karachi Massage will diagnose, or prescribe medication or medical treatment of any kind, unless they are individually qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client must provide accurate and true medical and personal information, given to the best of their knowledge and keep Karachi Massage fully acquainted with any change in details of medication, symptoms, medical concerns or treatments for which they are presently being investigated or undergoing treatment.

All therapists at Karachi Massage may decline treatment to any client or part of their body with just and reasonable cause. Karachi Massage reserves the right to terminate any appointment at any point if they believe that it is not safe or in the client’s best interest to continue further. Equally, the client has the right to refuse, modify or terminate their treatment at any point, regardless of prior consent given.

Personal items during your time at the Karachi Massage premises should be kept with you and Karachi Massage and Spa trading as Karachi Massage is not responsible for any damage or loss of any such items.